FAQs
Answers that make it easier to begin.
Find practical information about appointments, insurance, your first visit, and what physical therapy may involve.
Questions about
Getting started
How do I schedule an appointment?
Call or text Rise Physical Therapy at (801) 894-6282. We are open Monday through Friday from 7:00 AM to 5:00 PM and are accepting new patients.
Do I need a referral before starting physical therapy?
Utah permits patients to contact a physical therapist directly, but some insurance plans still require a referral or authorization for coverage. Call Rise and we can help you identify what to confirm with your plan.
What happens at my first appointment?
Your first visit focuses on your symptoms, health history, goals, and the activities that matter to you. Your physical therapist will examine relevant movement, mobility, strength, balance, or function, explain the findings, and discuss clear next steps.
What should I bring to my first visit?
Bring a photo ID, your insurance card, a list of medications, and any referral, imaging report, surgical instructions, or claim information related to your care. You do not need to repeat imaging simply to bring something with you.
What should I wear?
Wear comfortable clothing that lets you move and allows access to the area being evaluated. Athletic shoes are helpful for many appointments. If you are unsure, ask when you schedule.
Where is the clinic?
Rise Physical Therapy is located at 765 East 100 North #1, Payson, Utah 84651. The Contact page includes an interactive map and a link for turn-by-turn directions.
Questions about
Insurance & payment
Do you accept insurance?
Rise accepts all insurance providers, including Select Health. Benefits, referral rules, visit limits, deductibles, copays, and coinsurance still vary by plan, so please call before your first visit to verify your specific coverage.
Does accepting my insurance mean every visit is fully covered?
Not necessarily. Your plan may apply a deductible, copay, coinsurance, authorization requirement, or visit limit. Coverage is determined by your insurer and plan; Rise can help you understand which questions to ask before treatment.
What is a deductible?
A deductible is the amount you pay for covered health services before your plan begins paying according to its terms. You may still have a copay or coinsurance after meeting it. Your insurer can provide the most current amount for your plan.
Can you treat a work or auto injury?
Rise provides rehabilitation for work and auto injuries. These cases can require claim details, adjuster information, authorization, or a referral, so call before the first visit and we will tell you what information is needed.
Questions about
Your care
How long will physical therapy take?
There is no honest one-size-fits-all timeline. Your starting point, diagnosis, health, goals, schedule, and response to care all matter. After the evaluation, your therapist can explain the recommended frequency, milestones, and how progress will be reassessed.
Will physical therapy hurt?
Treatment should be challenging only when it serves a clear purpose and remains appropriate for you. Some temporary muscle soreness can occur with new activity, but sharp, worsening, or concerning symptoms should be discussed with your therapist so the plan can be adjusted.
What if I do not know whether physical therapy is right for me?
Call or text Rise and describe what is limiting you. A physical therapist can evaluate many movement-related concerns and should also recognize when another medical evaluation is the better first step.
Do I need an MRI or X-ray before I start?
Many people can begin with a clinical evaluation, but imaging or another medical assessment may be important in some situations. Your therapist will review your history and symptoms and refer you when findings suggest that more information is needed.
Will I receive exercises to do at home?
When appropriate, your therapist will give you a focused home plan and explain how often to do it. The goal is a manageable program connected to your treatment—not a long list of generic exercises.
What if an exercise or treatment makes my symptoms worse?
Tell your therapist what changed, when it changed, and how long it lasted. Do not push through sharp or concerning symptoms. Your therapist can modify the movement, dosage, or plan based on your response.
Questions about
Treatment options
Is every visit the same?
No. Your plan should progress as your symptoms, strength, mobility, and goals change. Visits may combine education, hands-on care, exercise, balance or coordination work, and practice for work, sport, or daily tasks.
Do you offer hands-on treatment?
Manual therapy may be used when it fits your evaluation and goals. It is usually paired with movement, exercise, and self-management strategies so progress carries into daily life.
Do you offer dry needling or Astym therapy?
Rise lists dry needling and Astym among its treatment options, and Kyle Anderson is Astym certified. These techniques are not appropriate for everyone and would be considered only after an individual evaluation and discussion of alternatives.
Can physical therapy help me return to sport or exercise?
Sports rehabilitation can build from symptom control into strength, balance, endurance, and activity-specific work. The progression should reflect the demands of your sport or exercise and your current capacity.
Still have a question?
Talk with the clinic directly.
We’ll help with scheduling, location details, and the information you may need to verify insurance.
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